Puppy Questions & Answers
Bringing home a puppy is exciting, but we know there are plenty of questions along the way. We’ve put together answers to some of the questions families ask us most often about our puppies, waiting list, reservations, visits, health, registration and going home.
Don’t see your question? Just ask us! We’d much rather you ask than wonder.
Choosing Your Puppy
Finding the right puppy is about much more than choosing a cute face. Personality, activity level and your family’s lifestyle all matter.
What breeds do you raise?
How do I know which breed is right for my family?
Can you help me choose a puppy based on personality?
Can I meet the puppies before choosing one?
When can puppies begin having visitors?
Our FREE Waiting List
Our waiting list is completely free. It lets us know which families would like to hear from us when puppies become available.
Does it cost anything to join the waiting list?
How does the waiting list work?
Why don’t you text everyone on the waiting list at once?
What happens when someone is ready to choose a puppy?
What if the puppy I wanted has already been reserved?
Deposits & Reservations
Think of your deposit as a bookmark. It gives you the opportunity to meet and spend time with the puppy you’ve chosen without worrying that someone else will reserve that puppy before your visit.
What does my deposit actually do?
Does placing a deposit mean I have to take that puppy?
Can I choose another available puppy when I visit?
How much is the deposit and is it refundable?
What forms of payment do you take?
Our Grow With Me Program
We don’t believe the first time you really get to know your puppy should be the day you take them home.
What is the Grow With Me Program?
When can I start visiting my puppy?
Do puppy visits require an appointment?
Why do you encourage puppy visits?
What Comes With My Puppy?
Does my puppy receive a veterinary examination?
Will I receive my puppy’s medical records?
Does my puppy come with food?
Will I receive registration papers and a pedigree?
Registration & Pedigrees
What does a registered puppy mean?
What is the difference between registration and a pedigree?
What is the difference between Full and Limited Registration?
Going Home With Your Puppy
What should I expect the first few days?
Should I immediately change my puppy’s food?
Why is my puppy crying at night?
When should my puppy see my veterinarian?
Health & Our Guarantee
Does my puppy come with a health guarantee?
What should I do if my veterinarian finds a problem?
Can I contact Hard Run Acres after my puppy goes home?
Questions People Are Sometimes Afraid to Ask a Breeder
Don’t be afraid to ask the uncomfortable questions. Choosing where your puppy comes from is important, and we think you should ask.
Can I see where your puppies are raised?
Can I meet my puppy’s parents?
Why do you raise more than one breed?
How often do your females have puppies?
Why might one puppy cost more than another?
Still Have Questions?
That’s okay — puppies don’t come with instruction manuals! If you’re considering one of our puppies and don’t see your question answered here, reach out to us. We’re happy to help you understand our process and decide whether a Hard Run Acres puppy is the right fit for your family.
Going Home & Those First Few Weeks
Going home is exciting for you, but remember—it is a BIG day for your puppy! Everything familiar is suddenly changing. A little patience, consistency and understanding go a long way while your new family member settles in.
What should I bring when I pick up my puppy?
If you have a long ride home, you may want to bring some water, paper towels, puppy pads and a safe crate or carrier for traveling.
What should I expect the first few days after bringing my puppy home?
Try not to overwhelm your puppy during those first few days. Everybody may be excited to meet the new baby, but this isn’t necessarily the best time for a house full of visitors. Give your puppy time to learn your family, your home and their new routine. Plenty of rest, lots of patience and a little extra reassurance can make those first few days much easier.
Why is my puppy crying at night?
A little crying during those first nights is understandable. Keep bedtime calm and establish a routine from the beginning. Your puppy is learning that this new place is home and that you are now their family. Be patient—they usually figure things out pretty quickly.
My puppy isn’t eating much. Should I be worried?
That doesn’t mean we ignore a puppy who refuses to eat. Young puppies can get into trouble much faster than an adult dog. Continue offering the food your puppy is accustomed to and watch their behavior, drinking and energy level.
If your puppy repeatedly refuses food, seems weak, unusually sleepy, vomits, has significant diarrhea or simply doesn’t seem right, contact your veterinarian.
Should I change my puppy’s food when we get home?
You are certainly not required to keep your puppy on our brand forever. If you prefer another quality puppy food, make the change gradually rather than switching overnight. A slow transition gives that little tummy time to adjust.
How much and how often should I feed my puppy?
We’ll go over what your puppy has been eating here at the farm when they go home. As your puppy grows, their needs will change, so watch their body condition rather than assuming the amount printed on a bag is perfect for every puppy. Your veterinarian can also help you adjust portions as your puppy grows.
Is my puppy already potty trained?
Consistency is the secret. Take your puppy out frequently, especially after waking up, eating, drinking and playing. Praise success and remember that accidents are part of raising a baby. Patience and a predictable routine will get you much farther than punishment ever will.
Should I crate train my puppy?
A crate should never become the place your puppy is sent because you’re angry. We want them to think of it as their bedroom—a safe, comfortable place where they can relax and sleep.
When should I take my puppy to my veterinarian?
This gives your veterinarian an opportunity to meet your new puppy, review what has already been done and establish the schedule for future vaccinations, parasite prevention and routine care.
When will my puppy need their next vaccinations?
Your veterinarian can use your puppy’s age, vaccination history and individual risk factors to determine what is needed next and when it should be given.
When can I take my puppy to stores, parks and other public places?
Talk with your veterinarian about your puppy’s vaccination status and the disease risks in your area before allowing them to walk around pet stores, dog parks, rest areas and other places frequently visited by dogs.
There are plenty of ways to introduce your puppy to new people, sounds, sights and experiences while still being sensible about unnecessary exposure.
When can my puppy meet other dogs?
Always supervise introductions and protect your puppy from dogs that are too rough or overwhelming. Your veterinarian can also advise you about safe socialization based on your puppy’s age and vaccination status.
My puppy has loose stool after coming home. Is that normal?
However, don’t automatically assume diarrhea is “just stress.” Pay attention to your puppy. Persistent or severe diarrhea, vomiting, blood in the stool, refusing food or water, weakness or a noticeable change in behavior deserves a call to your veterinarian. Young puppies can become dehydrated quickly.
How long will it take my puppy to adjust to our home?
Don’t measure your puppy against someone else’s. Give them a predictable routine, reasonable boundaries, plenty of rest and lots of positive interaction. You’re building a relationship that will hopefully last for many years—there’s no reason to rush the first few days.
Can I contact Hard Run Acres after my puppy goes home?
If you have a question, aren’t sure whether something is normal, or simply want to send us a picture of what our former little troublemaker is up to now, reach out.
We may not have every answer, and veterinary concerns should always be handled with your veterinarian, but we’ll always do our best to help where we can. Once a Hard Run Acres puppy, always part of the family!
Health, Veterinary Care & Our Health Guarantee
Sending home a healthy, happy puppy is important to us, but good puppy care doesn’t stop when you leave the farm. We do our part before your puppy goes home, and then you and your veterinarian become the next part of that little one’s care team.
Does my puppy see a veterinarian before going home?
This is an important part of our process, but remember that a veterinary examination is a snapshot of your puppy’s health at that particular time. Puppies are living, growing little creatures, so continuing regular veterinary care after they leave our farm is just as important.
Does my puppy come with a Florida Health Certificate?
This is one of the important documents in the paperwork we send home with your puppy. Keep it with your puppy’s medical records and take those records with you when you visit your own veterinarian.
What vaccinations will my puppy have before going home?
We don’t expect you to remember vaccine names, dates and schedules while you’re excited about taking your new baby home! That’s why your puppy leaves with medical records showing what has already been administered.
Your puppy’s vaccination series is NOT finished when they leave us. Take the records to your veterinarian so they can determine when the next vaccinations should be given.
Has my puppy been dewormed?
That doesn’t mean a puppy will never need to be dewormed again. Puppies are especially prone to intestinal parasites, and additional treatment may be necessary as they grow. We recommend discussing a fecal examination and future parasite prevention with your veterinarian.
What medical records will I receive?
Please keep these records! Take them to your first veterinary appointment so your veterinarian can continue your puppy’s care from where we left off rather than having to guess.
Should I take my puppy to my own veterinarian?
Your veterinarian needs an opportunity to meet your puppy, review the records we provide and establish a relationship with you and your new family member. They can also set up the schedule for remaining puppy vaccinations, parasite prevention and future routine care.
Don’t wait until something is wrong to decide who your veterinarian is going to be.
Why does my puppy need more vaccinations after going home?
We get that process started, but depending on your puppy’s age when they go home, additional vaccinations will still be needed. Your veterinarian should review the records we give you and tell you what your puppy needs next and when.
Do you guarantee that my puppy will never have a health problem?
What we can do is take our responsibility seriously, provide the care and veterinary requirements appropriate before your puppy leaves us, disclose the information we have, provide your puppy’s records and do our best to send you home with a healthy puppy.
Your specific rights and responsibilities concerning your puppy’s health are explained in your purchase paperwork and are also governed by applicable Florida law.
What if my veterinarian finds a serious health problem?
If your veterinarian believes there is a significant health problem that may have been present at the time of sale, ask for their findings in writing and contact us. There are specific procedures and time requirements under Florida law for certain health claims, refunds, exchanges and veterinary expenses.
Your purchase documents contain important information, and Florida law ultimately controls any statutory rights that apply.
What about hereditary or congenital health problems?
We do our best to make thoughtful breeding decisions and to disclose known information about our puppies. Florida law also provides specific consumer protections concerning qualifying congenital and hereditary disorders.
The written purchase documents and applicable Florida law should always be used for the exact terms, time periods and remedies rather than relying on a short website FAQ.
What about worms, coccidia and other common puppy problems?
Stress, travel, diet changes and a completely new environment can also upset a puppy’s digestive system. That’s one reason we recommend keeping things as consistent as possible during those first days at home.
Don’t simply assume an ongoing problem is normal, though. Persistent diarrhea, vomiting, weakness, refusal to eat or drink, blood in the stool or a puppy who just doesn’t seem right should be discussed with your veterinarian.
Are veterinary expenses my responsibility after I take my puppy home?
We always encourage families to get pet insurance to help with unexpected and regular health costs. But contact us promptly if your veterinarian identifies a serious concern.
Why are you so careful about where young puppies go before their vaccinations are finished?
Young puppies haven’t completed their vaccination series and can be exposed to disease in places where other dogs have traveled. Pet-store floors, dog parks, rest areas and other heavily traveled areas deserve extra caution.
Socialization is extremely important, so we’re not suggesting that you hide your puppy away from the world. We simply want you to be smart about how and where those early experiences happen while your puppy is still developing protection.
Do you recommend puppy insurance?
Pet insurance isn’t a substitute for good veterinary care, and policies vary considerably in what they cover. If you decide to purchase a policy, read the coverage, exclusions, waiting periods and reimbursement rules carefully so you understand exactly what you’re buying.
This Questions & Answers page is here to help explain our process in everyday language. It is not intended to replace your puppy’s Purchase Agreement, veterinary records or the rights and responsibilities provided by Florida law. Your signed documents and applicable law govern the specific terms of your purchase.
Training & Everyday Life With Your Puppy
Here’s something worth remembering from the very beginning: you brought home a baby—not a finished dog! Puppies learn by living with us, watching us and sometimes testing us. A little patience, a lot of consistency and a good sense of humor will get you through most of those puppy adventures.
When should I start training my puppy?
Every interaction is teaching your puppy something. Learning their name, coming when called, sitting for attention, following you, going potty outside and understanding what “no” or “leave it” means are all part of those early lessons.
Keep training short, positive and age appropriate. A few successful minutes several times throughout the day can accomplish much more than one long session after your puppy has lost interest.
Why does my puppy bite me with those little needle teeth?
Puppies have spent their early weeks wrestling, mouthing and playing with their littermates. They don’t automatically understand that human hands and ankles aren’t puppy toys.
Redirect your puppy to an appropriate toy and be consistent about what they are allowed to chew on. Avoid turning biting into an exciting wrestling game with your hands. Those little teeth eventually go away, but the habits you’re teaching now can stick around much longer.
Why is my puppy chewing EVERYTHING?
Management is just as important as training. Puppy-proof the areas your puppy has access to and provide plenty of safe, appropriate things to chew.
It’s much easier to teach good habits when we don’t give a little troublemaker twenty opportunities a day to practice the wrong ones!
How much exercise does my puppy need?
Short periods of play, training and exploring throughout the day are generally much more appropriate for a young puppy than trying to wear them out with long periods of forced exercise.
Pay attention to your puppy. They aren’t little machines. When that baby is tired, let them sleep. For questions about strenuous exercise, long-distance walking or activities that may affect developing joints, talk with your veterinarian about what is appropriate for your puppy’s breed and age.
Why does my puppy sleep so much?
They may play like somebody wound them up, eat, explore for a while and then suddenly fall asleep like someone flipped a switch. That’s puppy life.
Rest is important for a growing puppy. Give them a quiet, comfortable place where they can sleep without constantly being picked up or disturbed—especially in a busy household with excited children.
Why does my puppy suddenly go CRAZY in the evening?
This is very common. Puppies can get bursts of energy, and sometimes an overtired puppy actually becomes more wound up instead of calmly putting themselves to bed.
Give them an appropriate opportunity to play, but also help them learn how to settle down. Sometimes what looks like a puppy who needs MORE exercise is actually a baby who needs a nap.
Should my puppy sleep in my bed?
If you don’t want a grown dog sleeping in your bed, don’t teach your puppy that your pillow is their permanent address. If you enjoy having your dogs sleep with you and you’re comfortable with that arrangement, that’s your choice.
Whatever you decide, consistency makes life much easier for both you and your puppy.
How long can I leave my puppy home alone?
How long your puppy can comfortably be alone depends on age, routine and the individual puppy. If everyone in the household is gone for long periods, make arrangements for someone to give a young puppy an appropriate potty break and some attention.
Learning to spend a little time alone is healthy. Expecting a baby puppy to manage an entire workday alone is something entirely different.
When should I start leash training?
Keep those early lessons short and positive. Some puppies happily follow you everywhere. Others may sit down and look at you like you’ve completely lost your mind.
Give them time. Walking politely on a leash is a learned skill, not something puppies are born knowing.
How should I introduce my puppy to children?
Teach children not to chase, squeeze, climb on, corner or disturb a puppy while they’re eating or sleeping. At the same time, don’t allow the puppy to practice jumping, grabbing clothes or treating children like littermates.
Adults should supervise those early interactions. We don’t expect the puppy to raise the children, and we shouldn’t expect the children to raise the puppy!
How should I introduce my puppy to my other dogs?
Keep the first introductions calm and supervised. Give your existing dog space and don’t allow an excited puppy to constantly climb on, bite or pester them. Puppies have a way of ignoring some pretty obvious hints that an older dog has had enough.
Also remember that your older dog still needs individual attention. A new puppy changes their world too.
What about introducing my puppy to a cat?
Keep early interactions controlled and reward calm behavior. Some cats will establish the house rules remarkably quickly; others need more time.
The goal isn’t to force friendship. Start by teaching both animals that they can safely share the same home.
Should I take my puppy to a training class?
Look for a trainer who uses sensible, humane methods and understands normal puppy behavior. Ask about vaccination requirements and how the facility protects young puppies who may still be completing their vaccination series.
Training isn’t something that happens only during class. The real lessons happen at home every single day.
When will my puppy finally calm down?
Some breeds naturally mature more quickly while others keep that goofy puppy personality for quite a while. Training, routine, appropriate exercise and maturity all play a part.
Enjoy some of the silliness while it’s here. Believe it or not, there may come a day when you miss the puppy who stole your sock and ran through the house with it.
What should I do when I’m frustrated with my puppy?
Puppies can be exhausting. There will be accidents. Something may get chewed. Somebody may lose a shoe. Your puppy may suddenly appear to have forgotten something you were certain they learned yesterday.
Anger doesn’t teach a puppy what you wanted them to do. Consistency does. Show them the right behavior, prevent them from practicing the wrong behavior whenever you can, and celebrate the little victories along the way.
What is the biggest thing you want new puppy families to remember?
You have been waiting and preparing for this puppy, but your puppy didn’t know that today was moving day. Yesterday they had Momma, littermates and the only home they’d ever known. Today everything is new.
You’re going to teach your puppy a tremendous amount over the next year, but your puppy is going to teach you a few things too. Be patient, be consistent and enjoy watching that little personality develop.
They aren’t going to do everything right—and neither are you. That’s okay. You’re learning each other.
That cute little puppy has a lot to learn about living in your world. Most of the things that frustrate new puppy owners—chewing, potty accidents, biting, crying, zoomies and getting into things they shouldn’t—are not signs of a “bad dog.” They’re signs that you have a puppy.
Give them sensible boundaries, teach them what you DO want, remain consistent and give them time to grow up. One day that wild little puppy will be your old dog sleeping beside you, and you’ll wonder how all those years went by so quickly.
Still Have Questions?
We know bringing home a puppy is a BIG decision, and we don’t expect this page to answer everything. Every puppy is different, every family is different, and sometimes you just need to talk it through with a real person.
We’ve been raising animals for a long time, but we still believe some things are better done the old-fashioned way—with a conversation. If you’re considering one of our puppies and there’s something you’re unsure about, ask us. We’d much rather answer your questions before you make a decision than have you wondering afterward.
Our goal isn’t simply to find homes for our puppies.
It’s to help the right puppy find the right home.
Come see us at the farm, meet the dogs, ask your questions and take your time. There might even be a few puppy kisses involved. ❤️
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