Hard Run Acres Return & Refund Policy
At Hard Run Acres, we take pride in the animals we raise and the products we offer. Your satisfaction matters to us, and we want every purchase to be a positive experience. Because we sell everything from live animals to medications and farm supplies, our return policies vary by product.
Medications & Health Products
ALL SALES ARE FINAL. For the safety of our animals and customers, medications, vaccines, supplements, and other health-related products cannot be returned or exchanged once purchased. This ensures proper handling, storage, and product integrity.
Day-Old Chicks & Poultry
We offer a 48-hour guarantee on day-old chicks beginning at the time of pickup or delivery. If you experience a loss within this period, please contact us immediately. Eligible claims may receive a replacement or store credit, subject to availability.
Because live poultry requires specialized care, all other poultry and waterfowl sales are final unless otherwise agreed upon at purchase.
Feeders, Waterers & Farm Supplies
We accept returns on eligible feeders, waterers, and similar farm supplies within 14 days of purchase, provided they are clean, complete, undamaged, and in like-new condition.
Products showing signs of use, excessive wear, damage, or missing parts may not qualify for a return. Proof of purchase is required.
Dogs/Puppies
At Hard Run Acres, we understand that circumstances sometimes change, and a family may find themselves unable to continue caring for a dog they purchased from us.
If, at any point in the dog’s life, you are no longer able to keep your dog, we encourage you to contact us. We will always welcome our dogs back rather than see them surrendered to an animal shelter or placed in an uncertain situation.
Please understand, however, that voluntary returns due to personal circumstances, changes in living arrangements, compatibility issues, or other reasons unrelated to a covered health concern are not eligible for a refund, exchange, or store credit.
This policy does not affect any rights or remedies provided under our written Purchase Agreement, applicable Health Guarantee, or Florida law. Claims involving illness, congenital or hereditary conditions, or other qualifying issues will be handled according to those requirements.
When returning a dog, we ask that you contact us in advance to make arrangements and provide any available registration paperwork and veterinary records.
Our commitment to the animals we raise doesn’t end when they leave our farm. Their lifelong welfare will always matter to us.
Other Live Animals
Unless a specific guarantee is provided at the time of purchase, all other livestock and live animal sales are final. Please inspect your animals and ask any questions before leaving the farm.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order. We will review the issue and work toward an appropriate resolution.
General Return Guidelines
- Proof of purchase is required for all returns.
- Return shipping costs, when applicable, are the customer’s responsibility unless the error was ours.
- Original shipping charges are nonrefundable unless required by law.
- Approved refunds are issued to the original payment method whenever possible.
- All returns and credits are subject to applicable consumer protection laws.
Refund & Return Processing Times
Please allow 7–10 business days for approved returns, refunds, or store credits to be processed once the returned product or animal and any required paperwork have been received. Refunds will be issued to the original payment method whenever possible. Depending on your financial institution, additional time may be required for funds to appear in your account.
Questions? We’re Here to Help!
We’re a family farm, and we believe in treating our customers the way we’d want to be treated. If you have a concern about a purchase, please reach out to us.
Hard Run Acres — Happy Animals, Happier Families!
Serving Central Florida Since 2010