QUESTIONS & ANSWERS
Most Frequently Asked Questions
How does the waiting list work?
- FREE – it’s free, completely
- Each new litter initiates the process
- Once the litter is 4 weeks old we allow visitors and send out texts so people can reserve online.
- We send Bulk texts — Usually we text two – three at a time and wait 30-45 mins between batch texts. Why you ask, because the list is free people will add themselves but rarely remove themselves if they thought the wait was too long.
- When someone responds, ready to choose a puppy, we stop working down the waiting list (sometimes for up to 24 hrs).
- When contacted, if the pup you were wanting is reserved, don’t loose hope, deposits are only a “bookmark”. It makes sure that when you come to the farm that pup is available for you to visit with. Some choose another puppy.
How do I get on the waiting list?
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Audrey Stevenson
The Heart of Balou
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Come Around for a Visit
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Do you want to discuss your order personally?
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Our Values Underpin Our
Company Culture
Respect & Fairness
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Sustainability
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Growth & Creativity
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Love & Kindness
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Want to Know More?
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